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Privacy Policy

1. Introduction

Milano Mood (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

This policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

2.1 Personal Details

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

2.2 Payment Information

  • Payment details (processed securely via third-party providers; we do not store full card details)

2.3 Technical Information

  • IP address

  • Browser type and device information

  • Website usage data (via cookies and analytics tools)

2.4 Order Information

  • Purchase history

  • Product preferences

3. How We Collect Information

We collect your personal information when you:

  • Visit our website

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact us via email, phone, or contact forms

We may also collect data automatically through cookies and similar technologies.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Communicate with you about your purchases

  • Provide customer support

  • Improve our website and services

  • Send marketing communications (only with your consent)

  • Prevent fraud and ensure website security

5. Disclosure of Personal Information

We may share your information with:

  • Payment processors and financial institutions

  • Shipping and logistics partners

  • IT service providers and website hosting services

  • Marketing and analytics providers

We only share information where necessary and ensure third parties comply with privacy obligations.

6. Overseas Disclosure

Some of our service providers may be located outside Australia. By using our website, you consent to the transfer of your information to overseas recipients where required.

We take reasonable steps to ensure your data is handled securely and in accordance with Australian privacy laws.

7. Cookies and Tracking Technologies

We use cookies to:

  • Enhance your browsing experience

  • Remember your preferences

  • Analyse website traffic

You can manage or disable cookies through your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.

9. Access and Correction

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or outdated information

To do so, please contact us using the details below.

10. Marketing Communications

We may send you promotional emails if you have opted in. You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails, or

  • Contacting us directly

11. Retention of Information

We retain your personal information only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

12. Complaints

If you believe we have breached your privacy rights, you may contact us. We will respond promptly and work to resolve your concern.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

14. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:

Milano Mood
Email: info@milanomood.com
Phone: 1300 MILANO
Website: https://www.milanomood.com/

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