Shipping Policy

1. Overview

This Shipping Policy outlines how orders placed through Milano Mood are processed, shipped, and delivered. We aim to provide reliable and timely delivery services across Australia and, where applicable, internationally.

2. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after business hours will be processed on the next business day.
During peak periods (e.g., sales, holidays), processing times may be slightly extended.

You will receive a confirmation email once your order has been successfully placed, followed by a shipping confirmation with tracking details once dispatched.

3. Shipping Locations

We currently offer:

Domestic Shipping: Across all states and territories within Australia
International Shipping: Available to selected countries (subject to availability)

4. Shipping Rates

Shipping costs are calculated at checkout based on:

Delivery location
Weight and size of the order
Selected shipping method

We may offer free shipping promotions, which will be clearly indicated on our website when available.

5. Estimated Delivery Times

Australia

Standard Shipping: 2–7 business days
Express Shipping: 1–3 business days

International

Estimated delivery: 7–15 business days (depending on destination)

Please note: Delivery times are estimates only and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your delivery in real time.

7. Delivery Issues

7.1 Incorrect Address

It is the customer’s responsibility to ensure that the shipping address provided is accurate. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

7.2 Failed Delivery Attempts

If delivery is unsuccessful:

The courier may leave a calling card or attempt redelivery
You may need to arrange collection or redelivery directly with the courier

7.3 Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us immediately at info@milanomood.com with your order details. We will investigate and assist in resolving the issue.

8. Customs, Duties & Taxes (International Orders)

For international shipments:

Customers are responsible for any applicable customs duties, taxes, or import fees
Delays due to customs clearance are beyond our control

9. Risk and Ownership

Risk of loss or damage to products passes to you upon delivery to the specified address, in accordance with applicable Australian consumer laws.

10. Delays Outside Our Control

We are not liable for shipping delays caused by:

Courier service disruptions
Natural disasters or extreme weather
Customs processing delays
Public holidays or unforeseen events

11. Contact Information

If you have any questions about shipping or delivery, please contact us:

Milano Mood
Email: info@milanomood.com
Phone: 1300 MILANO
Website: https://www.milanomood.com/

12. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting on our website.