top of page
ChatGPT Image Apr 22, 2026, 05_37_24 PM_edited.png

Refund Policy

1. Overview

At Milano Mood, we are committed to providing high-quality products and a positive shopping experience. This Returns & Refunds Policy outlines your rights and our procedures for returns, refunds, and exchanges in accordance with Australian law.

This policy complies with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010.

2. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law (ACL), you are entitled to a remedy if a product you purchase:

  • Has a major failure

  • Is not of acceptable quality

  • Is not fit for its intended purpose

  • Does not match the description or sample

Major Failure

You are entitled to a refund or replacement if the product:

  • Is unsafe

  • Is significantly different from the description

  • Has a problem that would have stopped you from purchasing it

Minor Problem

We may choose to repair, replace, or refund the item within a reasonable timeframe.

3. Change of Mind Returns

We may accept returns for change of mind subject to the following conditions:

  • Return request must be made within 30 days of delivery

  • Item must be unused, unworn, and in original condition

  • Original packaging and tags must be intact

  • Proof of purchase is required

Please note:

  • Shipping costs are non-refundable

  • Return shipping costs are the responsibility of the customer

We reserve the right to refuse returns that do not meet these conditions.

4. Exchanges

We offer exchanges for eligible items subject to stock availability. If the requested item is unavailable, a refund or store credit may be issued.

5. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

  • Faulty

  • Damaged

  • Incorrect

Please contact us within 30 days of delivery at info@milanomood.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the item

We will assess your claim and provide a suitable resolution in line with Australian Consumer Law.

6. Return Process

To initiate a return:

  1. Contact us at info@milanomood.com

  2. Provide your order number and reason for return

  3. Wait for return approval and instructions

  4. Send the item to the address provided

Items returned without prior approval may not be accepted.

7. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed to the original payment method

  • Please allow 5 business days for the refund to appear in your account

If your return does not meet our policy requirements, we may decline the refund.

8. Non-Returnable Items

The following items are not eligible for return (unless faulty):

  • Gift cards

  • Final sale or clearance items

  • Personal or hygiene-sensitive items (if applicable)

9. Shipping Costs

  • Original shipping fees are non-refundable unless required under Australian Consumer Law

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

10. Contact Information

For all return and refund inquiries, please contact us:

Milano Mood
Email: info@milanomood.com
Phone: 1300 MILANO
Website: https://www.milanomood.com/

​

11. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.

bottom of page