Terms & Conditions

1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Milano Mood website and the purchase of products from https://www.milanomood.com/ (“Website”). By accessing or using this Website, you agree to be bound by these Terms.
This Website is operated by Milano Mood (“we”, “us”, “our”), an Australian-based online retail store.

2. Compliance with Australian Law
These Terms are governed by and construed in accordance with the laws of Australia, including:

• Australian Consumer Law

• Competition and Consumer Act 2010

Nothing in these Terms excludes, restricts, or modifies any rights you may have under applicable Australian consumer protection laws.

3. Eligibility
By using this Website, you confirm that you:

• Are at least 18 years old, or

• Are accessing the Website under the supervision of a parent or legal guardian

4. Products and Orders
4.1 Product Information
We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur. We reserve the right to correct any errors without prior notice.
4.2 Order Acceptance
All orders placed through the Website are subject to acceptance and availability. We may refuse or cancel any order at our discretion.
4.3 Pricing
All prices are listed in Australian Dollars (AUD) unless otherwise specified and may include GST where applicable.

5. Payments
We accept various payment methods, including credit/debit cards and other secure payment gateways. By providing payment details, you confirm that you are authorized to use the selected payment method.

6. Shipping and Delivery

• We offer shipping within Australia and internationally (if applicable).

• Delivery times are estimates only and may vary due to external factors.

• We are not liable for delays caused by third-party carriers or customs processes.

Risk in the goods passes to you upon delivery.

7. Returns, Refunds & Exchanges
Under the Australian Consumer Law:

• You are entitled to a replacement or refund for a major failure

• You are entitled to repairs or replacements if goods fail to be of acceptable quality

7.1 Change of Mind
We may offer returns for change of mind at our discretion, subject to:

• Items being unused and in original condition

• Return request within 30 days of delivery

Shipping costs for returns may not be refundable.

8. Intellectual Property
All content on this Website, including text, images, logos, and designs, is the property of Milano Mood and is protected by intellectual property laws. You may not reproduce, distribute, or exploit any content without prior written consent.

9. Limitation of Liability
To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages

• Our liability is limited to the value of the goods purchased

Nothing in this clause limits your rights under the Australian Consumer Law.

10. Privacy
Your use of this Website is also governed by our Privacy Policy. We are committed to protecting your personal information in accordance with Australian privacy laws.

11. Account Responsibility
If you create an account on our Website, you are responsible for maintaining the confidentiality of your account details and for all activities under your account.

12. Third-Party Links
This Website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

13. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the Website.

14. Governing Law
These Terms are governed by the laws of Australia. Any disputes arising in connection with these Terms shall be subject to the jurisdiction of Australian courts.

15. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Milano Mood
Email: info@milanomood.com
Phone: 1300 MILANO
Website: https://www.milanomood.com/